Wednesday, April 30, 2008
Tuesday, April 29, 2008
. . . with possible improvement if COMmunication improves
Jay Deragon's post Can Comcast Reverse the Storm suggests that Comcast has the opportunity to be a leading brand that leverages the tools of the web for improvement of service and innovation of propositions to their customer base, both personal and business. He suggests that they could be customer service trend-setters and thought leaders, which would be a great improvement over their current ranking by a 2007 J.D.Power survey, that ranked Comcast second-to-last only to Charter in customer service for cable and satellite TX providers. Bob Fernandez, in article in The Seattle Times that Jay quotes, discussed this survey, and noted that in the February issue of Consumer Reports, Comcast ranked ninth of 10 big telecom companies. It was sandwiched between Time Warner Cable, at No. 8, and last-place Charter Communications.
What do you think?
Sunday, April 27, 2008
I received a call today from a friend who asked for assistance in brainstorming a two-and-a-half hour presentation on a topic she was very familiar with. She doubted that she could keep the attendees' attention for that long, though she knew the material.
My first suggestion was "engage them."
So how's that done? First, you have to get their attention. Next, you have to have something they are interested in. Finally, you have to find the intersection of what they know and what they are comfortable talking about in public. Combine all this with getting them to talk more than you, and you have a winning formula for interactivity!
As long as you keep it brief.
I'm not a natural at this. Many of my colleagues (see either my LinkedIn profile or my Hotlist for some examples) will tell you that the combination of time working for the government combined with my legal training and my current focus on education is not a good breeding ground for brevity. As an introvert, I don't necessarily enjoy the time where I am the only one talking, but I do know how to tell you everything I know about (your topic here) in 3 hours or less. But I recognize that brevity is good in this fast-paced, attention deficient world.
Can you feel my my pain?
I learned from Brian Solis, that technology and thought leader extraordinare Stowe Boyd has begun training others on brevity. Stowe told the world that he is posting a schedule of the times that he will make available for meetings with companies at the Web 2.0 Expo, and he is not going to accept email-based proposals to meet, only Twitpitches.
Twitpitches? That means 14o characters or less to get his attention? Is that possible? The title of this post is over half that long! Sarah Perez from ReadWriteWeb credits Stowe as the inventor of Twipitches . . . so who is going to start the training program?
Brian says he knows that it’s a huge amount of work to shift from a blast mentality to a one-on-one pitch regiment. . . it’s time to change things up. Make the time to invest in relationships with those who can help you tell your story.
Wow! So in order to build relationships with some people, we have to take less of their time? That sounds a lot like a digital elevator speech.
So I got to thinking, how would Abraham Lincoln have pitched the Gettysburg address on Twitter? (the original is here -- it's 271 words -- I'm not counting all the characters)
87 yrs ago we sed all menR equal-Now weR fighting. Lets honor the dead so this nation under God is free & govt of by & 4 people won’t perishWhat do you think?
Friday, April 25, 2008
. . . and, I'll bet more Twitterers have Facebook than LinkedIn and more Facebook than a MySpace (or at least they talk about Facebook more).
To confuse these results even more, see what we, the users, reported to be the 100 best Web 2.0 applications. Over 1.9 million votes were cast to select these Webware 100 winners in the Social space:
So what has changed in the past year, since the 2007 Webbys?
Wednesday, April 23, 2008
I got this email today . . . from CSIS Security Group [firstname.lastname@example.org]
Dear LinkedIn user: Meet Mr. John Smith!
You have a profile on LinkedIn.com and you have chosen to connect with "John Smith". This itself is not a problem, if it wasn't for the fact, that John Smith doesn't really exist (in real life). The profile was invented as part of a security experiment in pitfalls of Social Networks to determine and illustrate potential risks using Social networks, such as LinkedIn. The presentation was just released on the Fraud Europe conference in Bruxelles today.
We decided not to release any detailed information about who and how John Smith got connected with in his network. However, we felt obligated to inform all Linkin accounts hooked up with John Smith about this piece of research and the release of the final edition of "Social Networking Risk - Who Do You Want to be Today?".
With the paper being released we will delete the "John Smith" profile!
If you've not already guessed it, you're receiving this e-mail because you are linked with john Smith. We hope this will be a leason learned and nothing else ...
All data harvested during the past year, will be deleted. We will also inform LinkedIn and asking them to remove the profile.
You can download the presentation given at Fraud Europe conference at the following URL:
The technical paper, used as background for this presentation and released in January 2008, can be downloaded here:
Dennis Rand, Security- and Malware researcher CSIS Security Group http://www.csis.dk
CSIS Security Group
A Google search for "LinkedIn CSIS Security Group" found Martin Lynge Hansen at http://www.linkedin.com/in/lynge . . . maybe I should Rickroll him? I flagged him and linked to this post.
email@example.com LinkedIn Profile: http://www.linkedin.com/in/linkjohnsmith
what do you think?
UPDATE: I posted it on my blog, and flagged the profile to linkedin as misrepresentation -- it's gone now, go figure.
Thanks LinkedIn, but with over 3,000 connections how many got the email and how many flagged the profile?
I found one other who posted this, see Uncommon Sense Security.
More on a search for firstname.lastname@example.org:
Tuesday, April 22, 2008
I learned from @ProBlogger (AKA Darren Rowse) that Technorati made it possible to claim your Twitter account. I went through the process, the most technical of which was extracting the URL from the the pre-designed html code and posting it on Twitter.
And then I got to thinking . . . I have used LinkedIn for a lot longer, and it has a lot more information . . . why not see if I can claim my LinkedIn profile?
Well, I did it. It's as simple as providing Technorati with your LinkedIn public address (mine is here) and then inserting the web address they give into your profile page (I added it to my summary).
Now I just have to figure out whether that's something that will be productive. There are only 4,456 Twitter accounts on Technorati at the time of this post, but it appears there may be only a few on LinkedIn.
And yes, I realize that neither of the above are ranked very high, but I am having fun, and the day ain't over yet!
(and I bet you are going to try one of these out now that you are finished reading this post).
What do you think?
Monday, April 21, 2008
The above is the first run of the introductory chapter of Online Business Networking, including The Seven Keys to a Powerful Network AND Ways to Maximize Effectiveness.
This is from the course that accompanies Teten & Allen's "The Virtual Handshake." The course (6 modules) is available at http://www.linktoyoureducation.com.
If unavailable, check out BlogTalkRadio.com/carterfsmith or the show here.
In a previous post, we noted a tendency toward focusing on specific social networking sites, and suggested that in the future many of us will simply be using what was "learned" in these sites to just be more social -- out in the open, on an Internet without walls. The people we relate to, the relationships we have with them, and the use of available communication tools are the keys to success in this space, not “the site.”
I'm looking for Unified Communications 2.0, and we aren't there yet.In the meantime, it is important to find transitional points, since we don't yet have a functional cross-platform personal portal, where all of our documents, email accounts, instant messaging clients, microblogs, and friend updates can converge with our videos, personal learning, and VOIP communications accounts.
So where do we find this virtual office suite?
Steve O'Hear recently highlighted the Facebook apps he calls a few shiny gems that can help you turn Facebook into a super-charged personal assistant. Steve listed and discussed many third-party applications that promise to help run your business, including accessing your LinkedIn contacts. But in this time of economic uncertainty and build-it-so-you-can-sell-it mentality, do we really want to invest time in a Third Party App?
I know that Jeff Pulver recently alerted the world to his Facebook conversion, but should the rest of us follow along? He contrasted the experience of Facebook to LinkedIn by identifying the former as a wealth of opportunity for vibrant interaction between users and groups of users, and at once more rewarding and more nuanced and meaningful. And Jeff is still living on Facebook, though his "community" appears to be limited in number by Facebook (a month or so ago he was maxing out at 5,000), and community (they have a limit on the number of groups you can join, as well).
So should we move all our stuff to Facebook? Andrew McAfee (and others he credits) posted an overview of how Facebook can be used as an organizational intranet. Ultimately, I think highly sensitive documents could be linked within Facebook and hosted on a protected server, but security is not my only concern. Facebook for business is still close to Web 2.0 (or as Doc Searls calls it, AOL 2.0, or AOL done right). So what do we do when we truly have a virtual presence that is unrestricted by the gated community mentality? What's the cost of conversion then? I'm all for mashing up as many parts of my life as possible, but I'm not convinced Facebook (or LinkedIn, or any other gated community) is the place to do this. What happens when they make decisions based on their needs, and not on ours?
What do you think?
Saturday, April 12, 2008
*Greater Alarm Structure Fire* 15222 W. Stagg St.; TG 531-H3; FS 90, 1
story commercial warehou... Read more at http://tinyurl.com/4wupzj
*UPDATE: 4630 N. Cerro Verde Pl.* Small fire starting in a pool house,
spread into approx. 1/4 ... Read more at http://tinyurl.com/53sz73
*Brush Fire* 4630 N. Cerro Verde Pl.; TG 560-H4; FS 93, Small amount of
brush burning behind a ... Read more at http://tinyurl.com/423gx7
*UPDATE: 120 E. 8th St.* Incident possibly caused by small fire in
electrical vault. DWP on sc... Read more at http://tinyurl.com/47arxg
- Search for the term "Police Department" in conversations on Twitter
- Search for the term "Fire Department" in conversations on Twitter
- Search for the term "Police Department" in users on Twitter
- Search for the term "Fire Department" in users on Twitter
Monday, April 07, 2008
I just spent 1 of 2 mornings with some relatively forward thinking educators from all over for the 13th Annual Instructional Technology conference here in Murfreesboro, TN (near Nashville). Chris Dede brought the opening message -- said (paraphrasing) that educators are doing students a disservice to students if they don't prepare them for the workplace as it is now -- not as it was long ago. He also stressed the mobile learning environment -- today, not tomorrow.
There's more about last years conference on my retrofitting education blog here.
Many of the forward-thinking educators at the conference are talking about the Lessig style of PowerPoint design . . . like this gem.
I'm wondering how it would work in the traditional learning environment -- oh wait, we shouldn't be in the traditional learning environment! Does this work outside the world of 2.0?
And then there was a mashup proposal of Guy Kawasaki's 10-20-30 rule.
10) Ten is the optimal number of slides in a PowerPoint presentation because a normal human being cannot comprehend more than ten concepts in a meeting
20) You should give your ten slides in twenty minutes.
30) Force yourself to use no font smaller than thirty points.
I haven't finished processing how this mashup works, but I'm thinking it will make for some much more interesting learning environments, not at all like this one:
More on the 10-20-30 rule in writing and video.
I realize this would be a great opportunity for liveblogging, but I'm not that guy ;-)
What do you think?
Thursday, April 03, 2008
I was recently one of 116 submissions that responded to a great opportunity for exposure beyond the imagination. Many thanks to Darren Rowse (ProBlogger) for his challenge to submit our best post title (and URL) from the last month on their blogs.
Here's the list, and as ProBlogger said:
Surf them - link up to those you connect with and if you’re on Twitter follow as many of this great bunch of bloggers as you can!
- Twit from PHP with cURL by @tosoAplos
- Phase One: In which we rickroll a desk - by @CleverUserName
- Stu Talk #1 - Practical Community Identity by @theunguru
- Being (Online) Social by @radix33
- Dude Broke His Foot by @dwendland
- Vintage Slug Advertising by @neonbubble
- A Salty Chocolate Bar by @wildhoney
- Save the Developers! Upgrade Your Browser by @idesignstudios
- Creating Stop Signs for Site Traffic - by @jasonboom
- 4 Ways to Kick Your Blog in the Butt by @GrantGriffiths
- Meeting God at Wells by @pastorshawna
- Are you ready to take off or to land? Be the pilot of your business plane! by @terencechang
- The Importance of a Day Off by @10kthings
- St. Palm Patrick’s Sunday by @coffeesister
- Change the Rules, Then Cross the Street by @jacobm
- 10 diet friendly snacks that satisfy your need for sweet by @afexion
- How Do You Facebook? by@davidgiesberg
- If You Do Not Comment On This Post You Fail At Life by @UniKid
- Getting people to read your blog i.e. Linkbait by @nickclarson
- Real commitment or lipstick on a pig? by @trib
- Do You Have Secret Business Syndrome? by @bigbrightbulb
- Hate Destroys the Hater by @jnbammer
- 17 Habits of Highly Popular Bloggers by @skinner
- Terrorism - Why aren’t you afraid yet? by @koreyk
- Winos have smaller brainos by @deege
- Colorful Cardamom Roasted Cauliflower by @Sundaydinner
- And oh, BY THE WAY… by @ericablonde
- Start Spreading the News, I’m Leaving in May by @rhyswynne
- You are not where you think you are! by @gCaptain
- Taking Criticism: Are You A Dinosaur by @SHurleyHall
- Oops, I did it again: bubbles, balls and burn-out by @jonathanfields
- Fuel Cell Cars :: ride into the future by @cdhinton
- Go Go Gadget Ads by Doubleohd
- Right Off! by @GoonSquadSarah
- Beyond Blogs: The Conversation Has Moved Into The Flow by @stoweboyd
- How We Got A $1608 Cash Back Rebate Check by @bargainr
- Adobe Photoshop Express & The Mindless Photo Rights Grab by @jimgoldstein
- Stallion Battalion by @splitbrain
- Last Meal In Singapore by @texasag90
- #176 Nahin Saab, Kuch Nahin Bachta… by @dybydx
- No Hype But Some People Should Probably Read This by @AndyBeard
- Wallet Mouth? How You Spend Speaks To How You Want To Be Seen by @SCartierLiebel
- adopt/adapt/apply by @dydimustk
- Holding Hands is CHILD ABUSE! by @thepsychoexwife
- Hard Lessons for Entrepreneurs by @sbpalding
- Take great photos with a point and shoot! by @sduffyphotos
- 13 Ways to Move Big Files on the Web by @charpolanosky
- Why Not Be A Tiny Cocktail Sausage? by @anneplamore
- Don’t Drive Angry: Stepping Back from a Failed Internet Marketing Campaign by @portentint
- Jamaican Me Crazy! by @theblanchard
- Wardrobe Essentials For College Girls by @collegefashion
- Online Storage - MediaMax’s High Tech Extortion by @MadLid
- Apple Is a Mean, Hot, Devil-Woman by @MattJMcD
- London breaks with theatre show and hotel by @aroberts
- 60% of Photoshop Users are PIRATES! by @auer1816
- The 007 Twister by @OldManMusings
- Ahhh… Umbria by @soultravelers3
- Why New Tech Doesn’t Need SEO by @brianlburns
- 1 marshmallow or 2? A study on the benefits of delayed gratification by @glbguy
- He was the best of candidates, he was the worst of candidates… by @sorenj
- First Draft Mantra: Make It Crappy by @QRW
- Holy Cow! Beatle Bob Is In Blender! by @patrikd88
- Get Your Sleep Or You Will Be Fat & Sick by @myrnaweinreich
- 7 Mountain Biking Confidence Killers by @UltraRob
- When The Rich Wage War, It’s The Poor Who Die by @TwisterMC
- 40 Things to Do with Your Old Socks by @DebNG
- Me and My Cash Flow Problem by @MMarquit
- Seven Wonders of the Fashion World by @jaybol
- Hit Me! SolidWorks and “21″ The Movie by @solidsmack
- Jason Calacanis - Just the Opinion of a Simple Kansas Girl by @hawksdomain
- UK Circuit RIder 4.0 Round up by @LittleLaura
- Police 2.0 - To Protect and to Twitter! by @carterfsmith
- Weight Loss Success: Core Commitment and Support Podcast by @queenofkaos
- Understanding The Visitor’s Psychology: Becoming One With The Reader by @tibipuiu
- Audrina Patridge Explains Why She Accidentally Took Naked Pics by @SheaJ12
- My Funniest Frugal Fix by @Lynnae
- Ten CD/Book Release Party Don’ts by @deegospel
- Tweet me on TWITTER, Tweety! by @RhodesTer
- Never Underestimate Commenting by @whojaybe
- Registration walls and user exodus water falls (or, how do you get people to comment on your stuff?) by @ebrage
- Conscious Breathing-More Than A Health Benefit by @myrnaweinreich
- Sony DIME Press Event - Foam City, Miami by @hawridger
- You Can Always Monetize Web Traffic by @FeedbackSecrets
- How To Install DOMtabs on WordPress by @problogdesign
- The Joys of Scaremongering by @OwenC
- When Good Friday is just okay by @jakebouma
- Broadband Speed Test: How To Estimate Your Real ADSL Speed by @ikaronet
- TheJetsBlog.com & SportsNet New York Agree to Partnership by @thejetsblog
- Enemies Are Important: Branding Your Website With the Right Villains by @doshdosh
- Gangsta Rapper = Future Good Husband? by @AGoodHusband
- I should stop reading and start doing! by @infektia
- Hard times in Al-Andalus by @azizhp
- There Is No Future In This Architecture by @schmutzie
- 6 Tips For Better About Pages by @jamieharrop
- You Gotta Have Friends by @Teeg
- Don’t Tell Your Friends You Make Money, but Tell Your Friends by @ianternet
- Where Karl Does His First Video Post Naked by @karlerikson
- 50 Uses for Plastic Easter Eggs by @Raesmom
- Is Your Ann Arbor home Stinkey? by @missycaulk
- Apple, La La, and Goat by @stshores24
- Happy St. Patricks Day! by @Sorka
- Please Don’t SPAM My RSS Reader by @chrisblackwell
- Accredited Home Lenders - the kid that touched the stove again by @morganb
- The Great Manic Depressive: The Markets by @RhodyTrader
- Engadget leads World Top 100 Blogs by @digitalfilipino
- 30 Fonts that all designers must own by @justcreative
- Classic Mod Daylight for Sale by @Remiss63
- Cancer Fatigue: It Feels Like Death by @susanreynolds
- How Twitter Helped Me Meet My Deadline by @amypalko
- How To Recruit a Small Army by @chrisguillebeau
- Instant Head Relief by @lordlikely
- 5 Keyword Research Tips to Finding the Questions Your Readers Want Answered by @MartyJ
- What The Heck Are Emoodicons? by @johntunger
- Lessons learned from a stand up comedian by @JoshAnstey
- Beer And Milk = Bilk by @Neil_Duckett
Microsoft appears set on getting into the social space, whether by owning it or facilitating it. It's kind of like "let someone else build it and if they come we'll go get them and invite them over." Now it appears they are going for the Mall approach, rather than the franchise or leveraged buyout approach. Or at least, so it seems.
In a prior post, we noted Google's opening the cross-platform communications mode with OpenSocial, and the many developers working on an aggregator for users. Could this latest venture serve as an aggregator not just for individual profiles, but also one for groups? We are still looking for a mobile solution, too . . . waiting to be invited to participate in the mashup of Dashwire and ProfileLinker!
Microsoft is working with Facebook, Bebo, Hi5, Tagged and LinkedIn to create a safe, secure "two-way street" so we can move our profiles and relationships between social networking sites. It's a little late for that, isn't it? How 'bout something that will synchronize what we have, or maybe even a business and personal profile, with by-individual or by-group access? We've already copy-pasted our "About Me" and a variety of likes and quotes and . . . What happened to the Open Social adventure that Facebook was avoiding making a commitment to?
Microsoft has been using SharePoint, with support for wikis, blogs and RSS feeds, with privacy and security so everyone can feel secure, for enterprise social networking, but now they are going after those who aren't connected by their internal company relationships. And they are proposing that we help them by using Windows Live Messenger to connect with Facebook (available now), Bebo, LinkedIn, Hi5 and Tagged (coming soon). The strategy starts with inviting your friends and connections to connect on Windows Live Messenger (not sounding a lot like portability here -- I am thinking "import from").
So I tried the only currently available option -- Facebook. A login to Facebook screen (with Windows Live logo but a Facebook URL) popped up, and the first try on login failed (hmmm, a phishing site?). But the next screen had the Facebook logo, and it logged me in just fine. I didn't however, see where I could add anyone to an invite list, so . . . I gave up and started blogging.
I was using MS Internet Explorer on XP on a Dell, so maybe that's what the problem was. Next time I find myself with nothing to do but beta-test for Microsoft, perhaps I will try Firefox on Leopard on a Mac.
I'm not sure that this will be a profitable venture for Microsoft, but it's worth a try. We know that owning a centrally located piece of real estate and inviting big names to stake their claim there has worked in the real world in the past. Microsoft has shown their ability in Web 1.0 to make money, and it's apparent that no one in social networking has figured out how to do that yet . . .
So we'll just keep beta testing while Microsoft keeps building . . .
Note that when I recently installed FriendFeed and Twitter on Facebook, it went off without a hitch. They obviously aren't related to Microsoft.
What do you think?
Wednesday, April 02, 2008
How to use Your IRS Rebate check...
As you may have heard, taxpayers in the U.S. will be getting a tax rebate check to stimulate the economy.
If we spend that money at Wal-Mart, all the money will go to China. If we spend it on gasoline it will go to the Middle East. If we purchase a computer it will go to China and India. If we purchase fruits and vegetables it will go to Mexico, Honduras, and Guatemala. If we purchase a good car it will go to Japan. If we purchase useless stuff it will go to Taiwan and none of it will help the American economy.
We need to keep that money here in America. The only way to keep that money here at home is to spend it at yard sales/resales, since those are the only businesses still in the US!
What do you think?
Tuesday, April 01, 2008
In a previous post, we asked 'Can relationships help you turn back time?'
Now we're asking, can you live on Tulsa Time? Here's a reminder of what that entails. You probably heard it first from Don Williams, or maybe Eric Clapton . . .
Livin' on Tulsa time
Livin' on Tulsa time
Gonna set my watch back to it
Cause you know I've been through it
Livin' on Tulsa time
We previously pointed out that the Relationship Economy is a place where totally new paradigms will produce totally new actions and reactions. The message was that our networks can help us make better use of our time, but ultimately we could not turn-back time.
Leave it to the Google R & D folks to figure out a way to send and email "to the past," and it will appear in the proper chronological order in your recipient's inbox. You can even opt for it to show up read or unread by selecting the appropriate option.
I knew they had some great offerings at Google (I especially like the email, docs, and Grand Central), and just yesterday in two separate conversations referred to a Google product (the calendar in a call about Jiffle and Gmail in a conversation about the new social networking catalyst Xoopit.
But this takes the cake!
You gotta see Gmail Custom TimeTM!
What do you think?
PS -- just so there's no question, check the date of the post and this link.